Frequently Asked Questions
Frequently Asked Questions
1. How do I place an order?
Simply browse our collection, select your preferred items, choose the correct size and color, and add them to your cart. When you're ready, proceed to checkout and follow the steps to complete your order securely.
2. What payment methods do you accept?
We accept secure payments via major credit and debit cards. All transactions are encrypted to ensure your payment information remains safe and secure.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders unless otherwise stated. Any shipping charges (if applicable) will always be clearly displayed at checkout.
4. How long does shipping take?
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a tracking number via email.
5. Can I track my order?
Yes. Once your order has been shipped, you will receive an email containing a tracking link so you can follow your package every step of the way.
6. What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may return your item within 30 days of delivery, provided it is unused, unworn, and in its original condition.
7. How do I request a return?
To request a return, please contact our customer support team by email at info@Valesandton.com and include your order number. Our team will guide you through the return process.
8. Do your items fit true to size?
Our products generally fit true to size. We recommend checking the size guide available on each product page before placing your order to ensure the best fit.
9. Can I modify or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately and include photos of the issue. We will resolve the matter as quickly as possible.
11. How can I contact customer support?
You can contact our customer support team by email. We aim to respond to all inquiries within 24–48 hours.
