Lotte - Cashmere Sweater

We accept secure payments via all major credit and debit cards. All transactions are encrypted to ensure your payment information remains safe and secure.

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a tracking number so you can track your package.

Yes. Once your order has been shipped, you will receive an email with a tracking link so you can follow your package every step of the way.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery, provided the item is unused, unworn, and in its original condition.

To request a return, please contact our customer support team and provide your order number. We'll guide you through the return process.

Our items generally fit true to size. We recommend checking the size guide on each product page before placing your order to ensure the best fit.

If you need to modify or cancel your order, please contact our customer support team as soon as possible and include your order number. We'll do our best to accommodate your request before your order is processed.

If you receive a damaged or incorrect item, please contact us immediately and include photos of the issue. We will resolve the problem as quickly as possible.

You can contact our customer support team by email. We aim to respond to all enquiries within 24–48 hours.